Step 1

Monitor

Deliver enhanced customer experience by identifying and resolving issues in real-time before they impact customers.

Step 2

Analyze

Gather meaningful insights by capturing and analyzing application usage and metrics that deliver real-time visibility into business outcomes.

Step 3

Improve

Drive development of enabling new capabilities by delivering transformative value above and beyond tactical support services.

Step 4

Innovate

Future-proof your application by leveraging the best of delivery approaches to help you explore, build and optimize your future.

Looking for reliable and seamless application maintenance and support services?

Our comprehensive solutions cater to all your application management needs. We specialize in offering top-tier application maintenance and support services that ensure the smooth operation of your software applications. With a dedicated focus on enhancing application performance and minimizing downtime, our expert team provides meticulous maintenance and support, ensuring that your software stays up-to-date and efficient. Our service level agreements guarantee proactive and reactive assistance for all your app maintenance requirements. Trust us to manage your applications while you concentrate on your core business objectives.

We specialize in web application maintenance services, offering proactive support to fix bugs, improve user experience, and manage your applications effectively. Our maintenance team employs best practices and regularly conducts penetration testing to bolster your security infrastructure.

Seeking dependable application support and maintenance services to guarantee smooth software operations? Our support engineers are equipped with extensive expertise in software maintenance and support, ensuring your web apps, custom applications, and software products are finely tuned for optimal performance.

Let us handle your challenges

We are here to help you deal with all your significant and complex challenges. Our maintenance services are tailored to help you navigate through tough obstacles that your application may face.

Whether it’s regular bug fixes or re-engineering services for existing web app development projects, our support engineers and programmers ensure timely maintenance and service delivery. Trust us to tailor our support services to your unique business processes, providing better support for your applications and websites.

Corrective Maintenance Services

Our corrective maintenance services helps you customize, re-engineer and enhance your present solution and easily tackle all major or minor issues that hamper system functionality.

Adaptive Maintenance Services

Our adaptive application maintenance & support services include making changes to the operating functions of you application to make sure your application is stable and reliable in any new, altered environment.

Scheduled Maintenance Services

Our maintenance and support team makes sure that your application stays updated and in line with the latest technology, ahead of the competition by recommending proactive improvements.

ETCH.WORK

For the past 2 years, SequenceWorks has been a reliable partner in supporting and maintaining our payroll blockchain product. They have fixed hundreds of bugs in the product’s performance since the start of our cooperation back in 2019 and keep modernizing our product, introducing new features, and tweaking existing functionality to let us better cater to our growing client base.

— DENIS LUKIANOV, Engineering

Scope

How we can help

Our services cover a broad spectrum, from mobile app maintenance to after-hours support, seamlessly integrating trending tools and technologies to cater to your specific needs. By reducing maintenance costs and enhancing system performance, we support your digital transformation, removing any glitches or issues that hinder your application’s health.


Application Support

Resolution of identified issues of different complexity (from basic usage problems to application code/database defects).

L1: Application usage issues

We help with support requests assignment and prioritization. Unsolved issues are escalated to the next support level and issue status updates are provided according to an agreed SLA until resolution.

L2: Configuration & infrastructure issues.

We help resolve configuration incidents and provide administering support for the application environment. Log investigation for root cause analysis of the issues.

L3: Code level & customization issues

We help fix complex issues by introducing changes to the code and database and correcting customization issues.

L4: Product release & normalization issues

We collaborate with the technology provider to fix product issues by raising support tickets, hotfix, or a patch release.


Application Maintenance

Continuous application monitoring and optimization. Agile-driven application evolution that includes new app features and integrations and architecture shifts.

Evolution

We help with application enhancements which include developing new application features, software integrations, containerization, and customizations.

Performance

We ensure application stability and scalability by selecting and configuring tools for optimum performance that detects unfavorable trends (evolving slowdowns or issues).

Security

We ensure application security by scheduling vulnerability, providing detailed vulnerability reports and misconfiguration diagnostics, and fixing discovered vulnerabilities.

Cloud resource

We help with cloud consumption analysis, optimization, and maintenance by ensuring consumption optimization and supporting on-demand cloud resource management.

Our difference

What you get when you work with us

Optimized costs

We help reduce application support and maintenance costs by 1.5 - 2.5 times by utilizing proven ITIL-based support processes,
smart issue escalation matrix, resource consumption optimization and proactive resolution of app performance issues.

Transperancy

We provide clear reports for each support and maintenance activity which include service level reports, incident reports with root cause analysis and support team performance and workload reports.

Evolution

We aim to ensure that applications not only stay complaint, but also evolve with your business needs and deliver increased value. We continuously communicate and collaborate with our clients to keep up with their current needs and priorities.

Security first

We are highly cautious about our clients and their customers' business data security. We rely on an ISO 27001-certified information security management system and perform in-house 24/7 security monitoring.

Our pricing options

Fixed Monthly Fee

Hourly

For defect fixes, minor functional changes. (L1, L2, L3 support)

Pay in advance for a reduced hourly rate for continuous application support.

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Time & Material

Monthly

For introducing substantial changes or adding new functionality.

Receive end-of-the-month invoices based on the hours or efforts reported per month.

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Mixed model

Monthly

For extended miscellaneous support and maintenance services.

Combine multiple pricing models that best fit your support and maintenance needs.

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Supporting your success

  • 1.5-2.5 times reduction in support and maintenance costs.
  • Up to 40% faster new app features’ introduction.
  • Zero defects in production during its continuous evolution.

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